Returns Policy

We are happy to offer a refund on an item you've purchased from us within 30 days of your order date - simply complete the steps below to get started.

1- Post the item/s still in their original condition with the returns form that was included in the orders paper work to:

öSHãN Aesthetic
Online Store
Attn: Returns
20/1 Bonnefoi Blvd, Bunbury
WA 6230 Australia

We strongly recommend that all returns posted to öSHãN Aesthetic have a tracking number. öSHãN Aesthetic is not responsible for any returns that go missing or lost on their way to us. All return shipping costs are the responsibility of the customer. A further delivery charge will be required for sending out exchanges.

2- Once your items has been received, the return will be processed within 5 business days and you will be credited to the same payment method used to make the original order. Processing time can vary between banks so please allow up to 10 business days for the refund transaction.

If you have any questions please email us at hello@oshan.com.au or call on (08) 9778 5588 

 

Here are some of the common return reasons and summary of what to do.

 

CHANGE OF MIND
Change of mind

Ordered more than you needed
Took too long to arrive
Not the quality you were expecting

No problems, simply complete the return steps above within 30 days of purchase.

Products must be returned in the same condition that you received them, including packaging, tags, labels, etc. in order to be eligible.

INCORRECT ITEM RECEIVED
These things happen occasionally, we're only human. We want to fix this for you as quick as possible. You need to complete the return steps above within 7 days of receiving your order and one of our team will contact you to solve it.

PRODUCT OR PARCEL DAMAGED ON ARRIVAL
Whilst we do our best to check all items when we pack your order, occasionally items can get damaged in transit. Please complete the return steps above within 7 days of receiving your order and one of our team will contact you to ensure you get what you ordered as fast as possible.

FAULTY PRODUCTS OR WARRANTY ISSUES
We are very careful in selecting which brands and products we make available to you and work with the best suppliers in the industry. Our products are backed by strong International Manufacturer Warranties and you can rest assured we will work with our suppliers to get you a resolution quickly.

Please complete the return steps above within the warranty period and one of our team will contact you to discuss next steps.

ALLERGIC REACTIONS
We want to ensure that you're using the very best products for you and your skin journey.

Please complete the return steps above as soon as possible and we will contact you to discuss next steps. Returns due to allergies must be at least 75% full when they arrive back to us and we will need as much information as possible so that our skin experts can assess against our supplier’s, we may require photo evidence.

We recommend you stop using the suspected product immediately.

 

Product(s) must be in the same condition that you received them in (including packaging, tags, labels, etc.)
If the item you are returning belongs to a set, you must return the set as a whole.
If returning an entire order, or part of an order, any promotional item(s) must also be returned (e.g. buy X get Y or free X with purchase over Y, etc.)

ITEMS THAT CANNOT BE RETURNED FOR CHANGE OF MIND *
Gift cards

Equipment and electrical items

 

Here's some information which might help you in deciding about your return.

We currently do not offer free returns for standard returns or change of mind. We have a simple returns process and want you to be confident shopping with us.

Once you complete return steps above, you can expect to hear from us within 2-4 days. You're returning your items to us in Bunbury which should usually take 4-5 days within Australia and we will assess them within 2 days of arriving. In total, the process is estimated to take about 2 weeks. If you would like an update on the status of your return, please contact us.

For customers outside of Australia, the returns process is expected to take 14+ business days. We will do our best to process your return as quickly as possible.

Unfortunately we can't accept returns that aren't in their original, saleable conditions. If we receive your item(s) and they are not in the required condition on assessment, we will return them to your original shipping address. You will be contacted with a shipping notice.

 

We will do our best to solve this for you as quickly as possible. All you need to do is complete the return steps above, provide as much information as possible and we will contact you to discuss options. If the product you received is comparable, one of our skin experts will contact you to confirm.

If you have a suspected allergic reaction to a product, firstly please stop using the product immediately. You need to complete the return steps above and supply as much information as possible for us to assess your return. You can contact us directly if you want to discuss your situation in urgency.